Health Point Hospital

Please bring along anything applicable to your admission to the hospital including:

Doctor's Admission Advice
Identification Proof (PAN card/Aadhar card/Voter ID card/Passport/Driving license)
Estimate as given for the procedure
Previous investigation reports /x-ray film /report, doctor's prescription
Health Insurance card (if applicable)
Employee ID card and corporate letter (for corporate patients if applicable)
Pension health benefit card (if applicable)
Medications you are currently taking
Glasses and physical aids (walking sticks, hearing aids)
Appropriate clean footwear (closed slippers or comfortable shoes if staying overnight)

What Not to Bring

Jewellery
Mobile phone
Laptop computers
Other valuables
Unnecessary clothing
Large sums of money (additional to payment for out-of-pocket or gap expenses)
Large luggage and suitcases (these cannot be accommodated)

Note: Nail polish (fingers or toes), make-up, hairpins, jewellery and contact lenses cannot be worn into the operating theatre.

Electrical items

Patient-supplied medical devices are only permissible if they have been tested by our Biomedical Department and meet the required standards.
Electrical heating pads are not permissible due to the inherent fire hazards associated with them.

On Admission

On admission, you will be given a Registration number. This Registration number (your unique patient number) will serve you lifelong and help the hospital in creating an accessible database for all your medical records while you are being treated in Health Point Hospital.

Payment Procedures

You can pay by Cash Rs. 1,99,999 (up to One Lakh Ninety Nine Thousand Nine Hundred & Ninety-Nine as per RBI Guidelines), Credit/Debit card, or Demand Draft. If you are paying by demand draft it should be drawn in favour of Health Point Hospital. You can also pay through NEFT (National Electronic Fund Transfer) and RTGS (Real Time Gross Settlement). Please note that payment through personal cheques is not accepted.

Outstanding Clearance and Refund Policy

Any refund to the patient will be refunded through NEFT/Cheque within 5 working days of discharge. Patient/Patient relatives need to provide banking details as per the format.
We request you update your bill status daily from our billing section irrespective of the mode of settlement i.e. Cash/TPA/Corporate.
Kindly maintain a positive balance of Rs 20,000. We will remind you regularly if the balance is not maintained with us. We would request you provide a bill copy daily to keep track of the treatment expenses. Such interim bills should not be treated as final. We request you to carry all receipts at the time of final bill settlement.

Visiting Hours

We believe that family and friends are important to patient recovery.

Ward: 9:30 am to 11 am and 5 pm to 7 pm for 1 guest at a time restricted to a maximum of 4 guests per day.

ICU: 10:00 am to 11 am and 5 pm to 6 pm for 1 guest at a time restricted only.

Privately Insured Patients

Please check with your private health insurer that your insurance is up-to-date. The Health Point Hospital will check on your behalf whether you have an excess or co-payment to pay or if your level of cover or waiting period excludes you from receiving benefits for some conditions. However, it is important that you also check with your private health insurer as co-payments and costs for excluded procedures are your responsibility.

Uninsured Patients

If you do not have health insurance, you will be required to pay the full estimate of your account on or before the day of your admission. Fees for additional or unplanned services are payable on the day of your discharge.

Discharge

As your recovery progresses it is expected that you will continue to convalesce at home.

Some important things to remember when you leave:

1. Ask for a discharge summary letter
2. All personal belongings
3. All investigation reports
4. Follow-up appointment requirement

Day of Admission