Care
Right to receive treatment
Right to be heard to his/her satisfaction without interruption by the doctor
Expect the doctor to write the prescription legibly and explain to the patient on the details of dosage, dos & don'ts & generic options for the medicines
To be provided with information and access on whom to contact in case of an emergency
Confidentiality & Dignity
Right to personal dignity
Privacy during examination and treatment
Protection from physical abuse and neglect
Accommodating and respecting their special needs such as spiritual and cultural preferences
Right to confidentiality about their medical condition
Information
Right to receive complete information on the medical problem, prescription, treatment & procedure details
A documented procedure for obtaining patient's and / or their family's informed consent
Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications
Right to request information on the names, dosages and adverse effects of the medication that they are treated with
Patients or their authorized individuals have the right to request access and receive a copy of their clinical records
Right to complete information on the expected cost of treatment
Right to information on hospital rules and regulations
Information on organ donation
Preferences
Right to seek a second opinion on his/her medical condition
Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her
Right to Redress
Right to justice by lodging a complaint
Right to a fair and prompt hearing of his/her concern
Right to appeal to a higher authority
Honesty in Disclosure
I will be honest with my doctor & disclose my family/ medical history
Treatment Compliance
I will be punctual for my treatment
I will comply with my doctor's treatment plan
I will have realistic expectations from my doctor and his treatment
Inform and bring to the doctor's notice if it has been difficult to understand
I will display intent to participate intelligently in my medical care
Intent for Health Promotion
I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health
Transparency & Honesty
I will make a sincere effort to understand my therapies
I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one
If I am not happy, I will inform and discuss with my doctor
I will report fraud and wrong-doing
Conduct
I will accord to due respect to the doctors and medical staff, who are providing me the care and treatment.
I will abide by the hospital / facility rules
I will bear the agreed expenses of the treatment that is explained to me in advance and will pay my bills on time